My company was having an incredibly difficult time in sales appointment setting. It seemed as though my call center had hit a brick wall in generating any viable sales appointments. The appointments that they were setting were not good leads at all. In fact, I had two members of my sales team quit because they were so disappointed with the poor quality of the appointments that they were going on. They insisted that the sales meetings were not even scheduled with the appropriate representatives from the company. This news was very unsettling for me and my also for my company. I knew I had to come up with a solution fast.
On one of my golf outings I brought up the topic to some of my friends. One of them suggested that I look into an outsourcing company in order to find out if outsourcing my sales appointment setting call center would be a good option. In all honesty, I wasn’t very knowledgeable about the services that sales outsourcing companies provided. I knew a few companies that I did business with employed them, but I did not know how the process worked. I decided to get in touch with one of the business owners that I knew who used the services of an outsourcing company and get his opinion.
I was surprised to find out that my business associate had been employing the services of an outsourcing company for several years. He claimed to be thoroughly pleased with the sales results that they procure. In fact, he estimated that business continues to grow at a rate of at least five percent every year. I was very intrigued by the conversation but I needed to talk with an outsourcing company for myself to find out what they could do with my circumstances. I was incredibly pleased with my sales team, they were phenomenal. On the other hand, my sales appointment setting phone team was failing miserably.
I contacted an outsourcing company immediately and was thoroughly impressed by the representative I spoke with. The outsourcing company would be happy to employ appointment setters on behalf of my company that would be responsible for generating high quality leads on a regular basis. My sales staff could continue going out and closing the deals successfully while the outsourcing company found new leads and set up the appointments. I could not have been happier with the arrangement.
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